1Who We Are
NewPlus is an online gaming platform operating at newplus.click, providing Filipino players with access to Bingo, Sabong, Pusoy, Sports Betting, Football Betting, Slots, and related gaming services. NewPlus acts as the data controller for all personal information collected through its platform.
As the data controller, NewPlus is responsible for determining how and why your personal data is processed. If you have any questions about this Privacy Policy or how your data is handled, you can contact our Data Protection Officer directly at support@newplus.click.
2Data We Collect
NewPlus collects personal data from you directly — when you register, when you transact, and when you use our platform — as well as automatically through standard technical processes. Here is a breakdown of the categories of data we collect:
| Category |
Examples |
How It's Collected |
| Identity Data |
Full name, date of birth, government ID details |
Registration form, KYC verification |
| Contact Data |
Email address, mobile number, residential address |
Registration form, account updates |
| Financial Data |
GCash/Maya account references, bank account details, transaction history |
Deposit and withdrawal processing |
| Gaming Data |
Game history, bets placed, winnings, session durations |
Platform activity |
| Technical Data |
IP address, device type, browser, operating system |
Automatic collection via cookies and server logs |
| Communications Data |
Support chat transcripts, emails, feedback |
Customer support interactions |
NewPlus does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or explicitly provided by the player.
3Why We Collect Your Data
NewPlus collects personal data for the following purposes:
- To create and manage your NewPlus account securely.
- To verify your identity and confirm your eligibility to use the platform in accordance with our Terms and Conditions.
- To process deposits, withdrawals, and gaming transactions accurately and securely.
- To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations under Philippine law.
- To deliver customer support and respond to your queries efficiently.
- To send you relevant promotional communications where you have given consent to receive them.
- To monitor gaming activity for signs of problem gambling and to deliver responsible gaming interventions where appropriate.
- To maintain the security and integrity of the NewPlus platform.
- To analyse platform usage and improve the NewPlus user experience.
4Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, NewPlus must have a lawful basis for processing your personal data. The legal bases we rely on are:
- Contractual necessity: Processing your data is necessary to fulfil our obligations to you as a registered player — including managing your account and processing transactions.
- Legal obligation: We are required to process certain data to comply with applicable laws, including AML regulations, KYC requirements, and tax reporting obligations.
- Legitimate interests: NewPlus processes certain data based on legitimate business interests, such as fraud prevention, platform security, and improving our services — where these interests are not overridden by your rights and interests.
- Consent: Where we rely on consent — for example, sending marketing communications — you have the right to withdraw that consent at any time without affecting any prior processing.
5How We Use Your Data
Beyond the primary purposes outlined above, NewPlus may use your data in the following ways, always within the bounds of applicable law:
- To personalise your experience on the NewPlus platform — for example, surfacing game recommendations based on your activity history.
- To notify you of changes to our Terms and Conditions, Privacy Policy, or game rules that affect your account.
- To conduct internal analytics and reporting that help us understand how the platform is being used and where we can improve.
- To administer promotions, competitions, and loyalty programmes you have opted into.
- To investigate and resolve disputes, complaints, or suspected rule violations involving your account.
NewPlus uses automated decision-making in limited circumstances — specifically for real-time fraud and AML screening during transaction processing. Where automated decisions may significantly affect you, you have the right to request human review of those decisions by contacting our support team.
6Data Sharing and Disclosure
NewPlus does not sell, rent, or trade your personal data with any third party for marketing purposes. We may share your data with the following categories of recipients only where necessary and lawful:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, and card networks require transaction data to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC services may process your identity documents to confirm your eligibility to use the platform.
- IT and infrastructure providers: We use third-party cloud hosting and security services that process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: NewPlus will disclose data when required to do so by applicable Philippine laws, court orders, or lawful requests from regulatory agencies.
- Responsible gaming organisations: In specific circumstances where a player's wellbeing is at risk, we may share limited data with accredited support organisations.
All third parties who process data on behalf of NewPlus are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection laws.
7Cookies and Tracking Technologies
The NewPlus platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session when you are logged in, and to understand how players use our services so we can improve them.
- Essential cookies: Required for the platform to function. These cannot be disabled without breaking core functionality such as login and account access.
- Analytics cookies: Help us understand which parts of the platform are most used and where players encounter issues. Data collected is aggregated and anonymised where possible.
- Preference cookies: Remember your settings and preferences, such as language and display options, to improve your experience on return visits.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the NewPlus platform, though some features may behave differently.
8Data Security
NewPlus takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and NewPlus servers is encrypted using TLS (Transport Layer Security).
- Sensitive data such as financial details and identity documents are stored in encrypted form.
- Access to personal data within NewPlus is restricted to employees and contractors who need it to perform their roles, under strict access controls.
- NewPlus systems are monitored around the clock for suspicious activity and potential security threats.
- We conduct regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
Despite these measures, no digital platform can guarantee absolute security. In the unlikely event of a data breach affecting your personal information, NewPlus will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.
9Data Retention
NewPlus retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. Specific retention periods are as follows:
- Account and identity data: Retained for a minimum of five years after account closure to meet AML and KYC regulatory requirements.
- Transaction and financial data: Retained for a minimum of five years in accordance with Philippine financial record-keeping obligations.
- Gaming activity data: Retained for the duration of the account relationship and for two years following account closure for dispute resolution purposes.
- Communications data: Customer support correspondence is retained for two years after the issue is resolved.
- Marketing consent records: Retained for the duration of the marketing relationship and for one year after consent is withdrawn, as evidence of lawful processing.
Once the applicable retention period expires and there is no other lawful basis to continue holding the data, NewPlus will securely delete or anonymise it.
10Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by NewPlus:
Right to Access
Request a copy of all personal data NewPlus holds about you, along with information on how it is being processed.
Right to Correction
Request that inaccurate or incomplete personal data held by NewPlus be corrected or updated.
Right to Erasure
Request the deletion of your personal data where there is no longer a lawful reason for NewPlus to hold it.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to Data Portability
Request your personal data in a structured, commonly used format that you can transfer to another service provider.
Right to Complain
Lodge a complaint with the National Privacy Commission if you believe NewPlus has handled your data in a way that violates applicable law.
To exercise any of these rights, contact our Data Protection Officer at support@newplus.click. We will respond to your request within 15 business days, as required by Philippine law. Please note that some rights are subject to exemptions — for example, we cannot delete data that we are legally required to retain.
11Children and Minors
The NewPlus platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone below the minimum age requirement. If we discover that a minor has registered on the platform, we will immediately suspend the account, delete all associated personal data, and return any deposited funds.
Parents and guardians who believe a minor may have accessed NewPlus using their details are encouraged to contact us immediately at support@newplus.click so we can investigate and take appropriate action without delay.
12Updates to This Privacy Policy
NewPlus may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via email or through a prominent notice on the NewPlus platform at least 14 days before the changes take effect.
The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this policy periodically so you stay informed about how NewPlus is protecting your data. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
13Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how NewPlus handles your personal data, please reach out to our team:
- Email: support@newplus.click
- Role: Data Protection Officer, NewPlus
- Response time: Within 15 business days for formal data rights requests; within 24 hours for general support enquiries
- Availability: 24/7 support, including Philippine public holidays
If you are not satisfied with our response to a data-related concern, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for overseeing data privacy compliance in the country.
